Panasonic VR (PVR) is a complete solution which will include full PANASTAT CALL MANAGEMENT SOFTWARE & a dedicated PC; the product offers both trunk and extension recording.
The customer can choose whether extension or trunk recording is the most beneficial and fits their requirement, with the ability to:
Search
Report
Verify
Provide live monitoring of calls
Provide Web based playback and interaction
Tamper search
Grade calls
Supply open architecture
Be admissible in law
Be legislation compliant
Comes with tower PC / Rack mount / Portable PC
Compete with aggressive pricing
Provide high degree of functionality
Record unlimited Clients
Offer Multiflex capability
Offer Multi lingual capability
Improved continuous, daily, or on-demand archiving
Quality control test for training of agents (user defined)
Improved reports such as total calls, average calls, agents training score, busiest time with most calls, individual agent versus group reports, etc. by hour/day/week/month
E-mail recording as wave attachment
Filters of caller ID, dialed numbers, session ID, agents and notes
Rotating seats management
Integrate with MySQL database
Security checksum for recording tampering proof
