PanaStat Platinum is a call management system that gives you a broad overview of your organisations telephony. It is everything you would expect from a call management system and more. PanaStat offers additional features that provide you with all the help and data you need to stay highly productive.
The unique TODAY screen provides real time information to the user, enabling all call activities to be monitored. Incoming, outgoing and unanswered calls are displayed in full colour pie chart format, allowing the user to easily manage key activities. These can be separated into individual DEPARTMENTS to make the managing of resources even easier.
You can produce customised EXTENSION reports to show the total ring time, hold time and talk time of users on different calls. In addition, the reports can help you identify when calls were missed due to busy lines and highlight how long it takes for your clients to get through; a useful feature when monitoring the productivity of your sales team.
The systems VIRTUAL CALL CENTRE enables you to turn any group of extensions into a call centre and view live statistics, measuring performance and level of customer service. You can even set targets for your teams to meet. If you have conducted a marketing campaign, the system enables you to see its effectiveness. You can find out where geographically, your potential customers lie, and also see how much interest your campaign generated.
So making your telephone system work harder for you wont be hard work. The comprehensive PanaStat Platinum solution is more affordable than you think.
